Digital Call Recorders – Voip Software

Digital Call Recorders – Voip Software

Basic products included in our offer for the US market are VOIP call recording systems (COMPREC line). They are available as software only, software installation version or preconfigured images for virtual environments. Our systems are dedicated primarily for integrator companies’ SME clients. Their final recipients (users) may be, for instance: Banks, Brokerage Houses, Financial And Insurance Institutions, Investment Funds, Telemarketing Companies, Health Emergency Units, Uniformed Services, Telecommunications Operators, Mines, Steel Mills, Power Plants, Gas Plants, Refineries, Waterworks, Airports, Shipyards, Security Companies and many more.

• Installation version – designed for self-installation on a server owned by the company. We provide an easy to use and intuitive installation package with a detailed user guide.

• Version with preconfigured images for virtual environments – designed for clients who have their own infrastructure (servers) and free resources (space on servers). In this version, we install and configure the system on a virtual machine, and then send the image of the virtual machine to the customer. The customer uploads only the image and the system is immediately ready for action.

Basic technical specification:

COMPREC digital call recorder equipped with the VoIP (Voice over Internet Protocol) recording functionality captures the contents of calls conducted over SIP, SCCP, SKINNY, H.323 and JTAPI protocols. IP telephony is the modern way of voice communication in ICT networks that transmits

Basic functionality

  • recording of calls conducted on IP links in a compressed format (dedicated compression algorithm for VoIP transmission)
  • VoIP subscriber identification
  • capturing called, caller, redirected and reached number information
  • call direction information
  • graphical visualization of channel status
  • filter-based automatic removal of recordings when the recorder’s storage capacity is exhausted (the oldest, archived, oldest-archived)
  • the ability to add text notes to recordings (notes of up to 20 thousand characters)
  • the ability to add a telephone number’s description to the file with a recording
  • call attributes information, e.g. call was played back, a note was added to the call, the call’s note was printed, etc.
  • duplication of all database recording information in the recording files’ headers
  • playback and usage of recordings:
    • audio-monitoring of ongoing calls on the recorder – playback of any acoustic channel without interrupting the recording process
    • local playback of recorded calls independent of the recording process
    • graphical presentation of the playback process
    • rewind, playback from any point within a recording, pause, looped playback
    • the recordings list that contains:
      • information on recording’s date, time, duration and the station, on which it was recorded
      • information on IP address, called, caller and reached number, call direction
      • other information to identify a recording (file name, channel description, note added/printed, call played back, etc.)
    • quick filtering – powerful filter creation wizard to search for recordings on the recorder using captured recording information the ability to combine filtering criteria and define user filters
  • archiving:
    • local archiving to DVD/CD
    • the ability to configure archiving parameters using call selection criteria and filters
  • security:
    • multi-level access rights system to captured calls, call information and the recorder’s configuration options
    • the ability to set privileges for individual users or user groups, e.g. administrators, system operators – handling multiple users with different privileges
  • additional/optional hardware-software protection (USB dongle)
  • client’s network security system through event monitoring (traffic analysis in the IP network)

Optional functionality

  • fax visualization on recorder and playback station
  • the ability to build advanced recording systems with the whole structure being controlled through an administration server
  • archiving:
    • local or network archiving to any media (DVD, CD, HDD etc.)
    • automatic local or network archiving to DVD or server
  • additional security measures:
    • mirroring – duplication of recorded calls by writing them in real time onto two hard drives simultaneously
  • network functionality:
    • the ability to work in existing LAN/WAN
    • remote playback over LAN/WAN independent of the recorder’s operations
    • remote control over the recording process (recording process on/off from agents’ workstation and assigning ID number to files)
    • remote device control and service over LAN or Internet