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SIMLogger call recorders

SIMLOGGER - simple "black box" - type call recorder, whith built-in control panel, speaker and LCD. The device can intercept calls from analogue and digital sources. SIMLOGGER is dedicated for SME customers and provides basic recording functionality.  

HOUSING AND PERIPHERALS
  • Rack-mountable enclosure:
    • 373x88x440 mm  (2U version)
    • 482x177x480 mm (4U version)
  • Built-in LCD 4x20
  • Built-in speaker
  • Built in control panel
  • Option: the ability to connect computer peripherals (keyboard, mouse, monitor)
BASIC FUNCTIONALITY
  • Recording capacity:
    • 373x88x440 mm (2U version) - max. 16 recording channels (30 channels for E1 link)
    • 482x177x480 mm (4U version) - max. 32 recording channels
  • Signal sources:
    • analogue telephone and fax lines
    • radiotelephones (with adapter)
    • analogue - cell phones (with adapter)
    • digital BRI ISDN 2B+D
    • digital BRI ISDN 2B+D - cell phones (adapter)
    • PRI 30 B+D
    • digital system/PBX, like: Alcatel, Matra , Siemens, Ericsson, Tadiran, DGT etc.
    • basic integration with some PBXs
* It's possible to mix signal sources within a single recorder, however it requires contact with our technical support consultants.
  • Functionality for analogue lines (signal sources)
    • recording triggers:
      • programmable settings (levels, delays);
      • manual on/off on the recorder;
      • OFF-Hook (lifting a handset)i;
      • ring;
      • signal level increase /VOX/;
    • recording and detection of CID in case of incoming calls (FSK);
    • recording and detection of dialled number (DTMF);
    • recording and detection of Select V signalling (in case of radiotelephones);
    • fax transmissions recording (with optional decoding);
    • ring detection (and count);
    • recording "in advance" (with lead-in buffer);
    • graphical information about channell's status (and mailfunctions);
  • Functionality for BRI (ISDN 2B+D) lines:
    • recording triggers:
      • programmable settings (delays);
      • manual on/off on the recorder;
      • ISDN protocol;
    • recording and detection of called, caller's and connected numbers;
    • selective recording of calls for particular numbers
    • call direction recognition
    • additional descriptions/notes for recordings
  • Functionality for PRI (ISDN 30B+D) lines:
    • recording triggers:
      • programmable settings (delays);
      • manual on/off on the recorder;
      • ISDN protocol;
    • recording and detection of called, caller's and connected numbers;
    • selective recording of calls for particular numbers
    • call direction recognition
    • additional descriptions/notes for recordings
  • Functionality for digital system/PBX lines:
    • recording triggers:
      • programmable settings (for each channel);
      • manual on/off on the recorder;
      • PBX proprietary protocol;
  • PBX integration and call related information interception from D-channel;
    • recording and detection of called, caller's and connected numbers;
    • selective recording of calls for particular numbers;
    • call direction recognition;
    • additional descriptions/notes for recordings;
    • recording "in advance" (with lead-in buffer);
DATA STORAGE AND STORAGE CAPACITY
  • SQL database up-to 5 mln records;
  • HDD storage for max. 5000 recording hours (uncompressed - G.711);
  • Audio compression (recordings can be stored in uncompressed and compressed formats, also in "wav" files);
  • Optional ciphering;
  • Automatic (filter-based) removal of recordings when the recorder's storage capacity is exhausted;
SECURITY
  • multi-leve/userl access, password protected;
  • Call related information is stored in SQL database and recording headers;
  • optional ciphering or proprietary format of recordings;
  • optional copy of recordings blockade
REMOTE PLAYBACK STATION
  • Management and playback over LAN/WAN
  • Data filtering
  • Adding notes to recording
  • Export to standard formats
ARCHIVING 
  • Local on CD-RW, DVD or HDD
  • Remote (network path)
  • Automatic (filter based)
  • Manual (from remote station)
OPTIONS
  • Mirroring
  • Local (on the recorder) fax decoding





SOFTWARE:
  • SIMLogger Recorder - call recording and local configuration of the recorder and recording channels,
  • SIM Administration Console - management of recorders, archives, users, database and recordings,
  • SIM Player Lite, SIM Player, SIM Web Player - search and playback of recordings, export, editing functions (functionality depending on the type of application),
  • SIM Configurator - remote configuration of a recorder and recording channels,
  • SIM Web Reports - reporting and statistics,
  • SIM Marker - remote information about the recording status, recording on demand, division of recording, call flagging and description using additional information, agents' screen recording (functionality depending on the version, architecture and scope of the implemented solution)
  • Comsa - a monitoring system (functionality depends on the implemented alerting scenario, architecture and scope of the implementation)
  • SIM Web Survey - a module for evaluating the work of agents