Products

Multi-channel Call Recording System COMPREC CCT-2

Multi-channel call recording system Comprec CCT-2, manufactured by Spółka Inżynierów SIM, is designed for digital recording of audio signals, radio, telephone, fax and voice VoIP communication on multiple lines simultaneously. Depending on the hardware platform, the system enables configuration of 1 up to 256 recording channels. The scalability of the solution itself, the software and the integration modules enables dedicated implementations based on the Comprec call recording system. Depending on the needs of a specific institution and the agreed terms and conditions, the profiled implementation services may also include the implementation of contracted IT projects.  
 
System characteristics:
  • Up to several hundred channels recording – both analogue and digital trunk (32 or 120 per recording module)
  • Recording capacity beyond 5000 hrs
  • Audio-monitoring of current calls
  • All calls are encrypted and saved locally in a non-standard format
  • Compression/Non-compression recording choice
  • Automatic recording level control
  • Recording triggers: off-hook (the Key), signal level increase (VOX), ISDN protocol, local manual, remote manual, CSTA, etc.
  • Software configuration of line parameters and recording on/off time offset
  • System-detached lines recording
  • Automatic delete of the oldest files upon available memory fill-up
  • Optional unique save format designed for each client
  • Extremely efficient compression level preserving high quality of recorded audio
  • Local and network playback of any acoustic channel without interrupting the recording process
  • Playback, pause and fast forward/backward of recorded audio
  • Ability to operate in a LAN/WAN environment
  • Multilevel security – several data access levels with fully configurable rights system
  • Acoustic channels recording with full date and time stamping
  • Advanced call management & search system ensures instant access to any recorded data.
  • There are several data filtering criteria: date, duration time, added note subject, telephone number, etc. All criteria can be combined creating a powerful and precise search system.
  • Remote recording process control (remote record on/off, remote playback start/stop) and files tagging.
  • Ability to add text notes to each recorded call.
  • Registering call direction both for analogue and digital lines.
  • Numbers identification for ISDN (2B+D and 30B+D) lines.
  • Numbers identification for analogue lines (FSK, Pulse, DTMF).
  • Automatic local or network backup – information ca be stored on popular media, e.g. MO disc, hard disc, etc.
  • Archiving on demand using CD-R, DVD, streamer, hard disc, diskette, tape recorder, System can be equipped with interfaces for different system phones and telephone exchanges (digital and analogue).
  • Option to record calls from cellular phones.
  • Integration with leading PBX brands.
  • Support for radio and digital telephones of different types.
  • Option to identify radio signals in Select V standard.
  • Remote monitoring of Recording Unit status – Malfunction status signalling.
  • Remote control and service using LAN or Internet network.
  • Ring detection function for analogue lines.
  • Answering machine function for analogue lines.
  • VoIP (Voice over IP) calls recording option.
  • API function for acquiring and sending information to database and remote system operation.
  • FaxView Function – FaxView software module enables recording of fax communication as sound files. Such files are then converted to graphics format allowing the user to view, resize and print faxes.
  • Recording sources, recording triggers, PBX integration
  • Due to its flexibility and a number of advanced features, Comprec(TM) Call Recording System can be tailored to any recording need
  • SIMLogger Recorder, Comprec Recorder – call recording and local configuration of the recorder and recording channels,
  • SIM Administration Console – management of recorders, archives, users, database and recordings,
  • SIM Player Lite, SIM Player, SIM Web Player – search and playback of recordings, export, editing functions (functionality depending on the type of application),
  • SIM Configurator – remote configuration of a recorder and recording channels,
  • SIM Web Reports – reporting and statistics,
  • SIM Marker – remote information about the recording status, recording on demand, division of recording, call flagging and description using additional information, agents’ screen recording (functionality depending on the version, architecture and scope of the implemented solution)
  • Comsa – a monitoring system (functionality depends on the implemented alerting scenario, architecture and scope of the implementation)
  • SIM Web Survey – a module for evaluating the work of agents,
  • SIM Phone Player Cisco – playback of recordings on Cisco IP phones,
  • SIM PROXY – a module of recording in HA cluster with Load Balancing for IP Cisco central recording systems.